1. Introduction

These Terms and Conditions ("Terms") govern your use of the website located at studio.autoflowlabs.in and any automation services provided by AutoFlow Labs ("we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

2. Description of Services

AutoFlow Labs provides business automation services to Indian SMEs, including but not limited to:

  • WhatsApp Business automation (auto-replies, broadcasts, follow-up sequences).
  • Lead capture and CRM automation (IndiaMART, JustDial, web forms).
  • Invoice and billing automation.
  • Order and dispatch notification workflows.
  • Team notification and reporting automation.
  • Custom automation workflows tailored to client requirements.

The specific scope, deliverables, timeline, and pricing for your engagement will be agreed in a separate written proposal or agreement between AutoFlow Labs and you.

3. Use of Our Website

You may use this website for lawful purposes only. You agree not to:

  • Use the website in any way that is unlawful, harmful, or fraudulent.
  • Attempt to gain unauthorised access to any part of the website or its underlying systems.
  • Transmit any unsolicited marketing communications through our website.
  • Reproduce, duplicate, or copy any content from this website without our written permission.

4. Intellectual Property

All content on this website — including text, graphics, logos, and code — is the property of AutoFlow Labs or its licensors and is protected by applicable Indian and international intellectual property laws. You may not use our content without our express written consent.

Automation workflows, scripts, and configurations we build for you as part of an engagement remain our intellectual property unless expressly agreed otherwise in writing. You receive a licence to use them for your business; you may not resell or redistribute them.

5. Payments and Refunds

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Payment terms, amounts, and schedules will be set out in the proposal or agreement signed between AutoFlow Labs and the client. In the event of a dispute over payment, both parties agree to attempt resolution in good faith before pursuing other remedies.

We do not offer automatic refunds for services already delivered. Refund eligibility, if any, will be assessed on a case-by-case basis at our discretion.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian law, AutoFlow Labs shall not be liable for:

  • Any indirect, incidental, special, or consequential loss arising from your use of our website or services.
  • Loss of revenue, data, or business opportunities resulting from service interruptions or errors in automated workflows.
  • Failures caused by third-party platforms (e.g. WhatsApp Business API, IndiaMART, Google Workspace) that are outside our control.

Our total liability in connection with any claim arising from our services shall not exceed the amount paid by you to AutoFlow Labs in the three months preceding the claim.

7. Warranties and Disclaimers

Our website and services are provided "as is." We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any content on this website.

We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components.

8. Third-Party Services

Our services may involve the use of or integration with third-party platforms (WhatsApp, Google, Zoho, Shopify, etc.). Your use of those platforms is subject to their respective terms of service. We are not responsible for changes in third-party APIs or platform policies that may affect the functionality of automations we have built for you.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during an engagement. We will not disclose your business data, workflows, or customer information to any third party except as required to deliver the services or comply with applicable law.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting to this page, with the "Last updated" date revised accordingly. Continued use of our website or services after changes constitutes your acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact us: